FAQs

The recovery process is based on four simple steps:

a. Your firm commitment to recovery including the appointment of a Business stakeholder to champion the cause

b. Inform customers of your intentions to recover

c. Provide pallet dispatch data

d. For RPS to start calling customers to arrange collections.

Our aim is to make the process simple, effective and rewarding. Our expertise in customer service, reverse logistics and operational excellence will ensure recovery is implemented seamlessly and once established require modest internal resource to deliver measurable benefit.

In simple terms nothing. Collections of your pallets are free of charge and you only pay for the pallets returned. Basically a risk free solution based on results not promises.

Always a difficult question to quantify as it depends on your current pallet costs and hence total pallet spend. In broad terms we should save a minimum of 20% and possibly up to 50% dependent on the item to be recovered. For example recovery of re-conditioned Europallet or 1200.1000mm standard pallets generally provides a 20% saving whereas a heavy duty 1200.1200mm drum pallet can and often saves between 40-50%.

In terms of setting up the recovery process naturally requires you to inform your customers of the intent to recover. Once customers have been informed then to facilitate recovery we require, under confidentiality, your dispatch data which provides customer location, key contact details and the number of pallets (or other items ) delivered. From this point RPS will take on the effective recovery of your pallets. We would of course ask that we periodically sit down to review the recovery performance.

The RPS recovery service provides clients with a positive and visible environmental impact. Existing and emerging environmental legislation requires businesses to seek alternative solutions to landfill and even recycling. The 2011 revision to the EU Waste Framework Directive sets out a new waste management hierarchy. These changes basically require you to apply the waste management hierarchy to the waste you generate.

Pallets dispatched without an intention to recover are classified as waste even if destined to be recycled. Any waste generated has now to be declared, on your waste transfer note, and that you've explored re-use possibilities before considering recycling and/or landfill. The formal and measured recovery of pallets, and similar transit packaging, through the RPS network complies with the aims of the revised legislation.

This is another area where recovery for re-use commercially benefits over a simple expendable approach. All new packaging is subject to a compliance tax. However, where packaging is recovered for re-use then those items are exempt from that tax. That principle applies to recovered pallets. RPS can offer you all the necessary compliance expertise to ensure you take full advantage of the benefits available.

The answer is yes. Inevitably when we recover our clients pallets we're also asked to consider collecting other unwanted pallets which may or may not have residual value. We would be happy to assess and where value is identified offer a competitive rebate for your discarded pallets.